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Dispute Management System

PS-DMS

ProgressSoft’s Dispute Management System provides the capability for banks to create and exchange dispute cases over financial transactions processed in the central bank’s payment channels.

The web-based system is hosted at the central bank and provides a controlled environment for processing issues and reaching transaction resolution. It also enables the central bank to review, conduct oversight and at times interfere in the final decision-making process and verdict.

Dispute Management System

Features

Controlled Environment
PS-DMS provides case management processing for multiple payment channels via workflow automation, task automation and a rule management system that offer a controlled environment for processing issues and reaching transaction resolution.
Controlled Environment
Seamless Integrations
Seamless Integrations
PS-DMS seamlessly integrates with the central bank’s payment systems to add a reference to payment items that are in dispute. It also integrates with the RTGS system for the settlement of resolved dispute cases.
Management & Oversight
PS-DMS enables the central bank to conduct oversight and at times interfere in the final decision-making process and verdict. In addition, the central bank can configure the rules for managing dispute cases, as well as define charges and penalties for processing dispute cases.
Management & Oversight

More features

Dual Control

PS-DMS dispute processing views are subject to dual-control where users are only able to view records that require action from their side, i.e. items that require modification by a maker user, or approval and rejection by a checker user.

Dashboard Facility

PS-DMS monitors the counts and statuses of the dispute cases using a comprehensive and fully customizable set of reports and dashboards, enabling authorized personnel to monitor all aspects of the system for technical and business reasons.

Benefits

Enhanced Monitoring

Displays the counts and statuses of dispute cases using reports and dashboards

Simplified Process

Provides secure, prompt and efficient dispute resolution between financial institutions

Smoother Integrations

Easily integrates with the central bank’s payment systems including RTGS

Automated Workflows

Allows the central bank to process multiple payment channel disputes via automated workflows